; Account management - Client Engagement, Sr. Account Manager - (US Remote & All US Locations) - USA - Remote Vacancy - Envision Pharma Group

Client Engagement, Sr. Account Manager - (US Remote & All US Locations)

Account management

Do you have a passion for excellent customer service combined with an interest in technology and healthcare? Do you want to support our Pharma clients in the adoption of innovative SaaS software solutions? If so, this could be the role for

Position summary

The Sr. Client Account Manager, will build on their foundation of excellent customer service and an in depth knowledge of the Med Affairs workspace specifically around the medical publications arena. Your primary objective will be to support our clients in the adoption and optimal use of our software solutions including Datavision and iEnvision. You will lead a Client Engagement team to manage relationships effectively across multiple clients and solutions. As the ‘voice of the client’, you will act as the go-to person for providing ongoing support for both new and existing clients as well as providing business focused solutions.

**This position is open for full-time remote working for qualified applicants**

Key responsibilities

• Understand and educate the client on Envision’s products and the business processes they support
• Provide recommendations on system setup and processes based on client processes and industry best practices
• Maintain optimum service levels for all clients throughout the product lifecycle, including: implementation, training, configuration cycles, production support, and annual adoption planning
• Inform and partner with product management and other Client Engagement teams on feature enhancements and business requirements
• Be able to present new features, documentation and training materials that will enable clients to adopt and gain additional value
• Create, maintain and review business requirement documentation and training materials
• Work with the product, delivery and development teams to ensure that our software solutions meet the clients’ requirements
• Perform customer-focused testing on our software solutions
• Perform individual and small group training on our software solutions in person, and via online tools
• Identify leads and opportunities to expand adoption, usage and value within the client’s organisation
• Lead a team of 2-5 client engagement managers across a number of clients and solutions

Skills and experience required

• Bachelor’s Degree or equivalent qualifications/experience
• 5 - 7 years of extensive proven customer-facing experience in the med affairs space
• 3 - 5 years of extensive Experience in publication planning tools and processes
• Excellent verbal and written communication abilities, and good presentation skills
• Good time and project management skills, combined with a high level of attention to detail
• Ability to learn new software packages quickly and thoroughly
• Demonstrable experience in project or account management
• Experience training others would be an advantage
• Experience managing others would be an advantage
• 10%-20% Travel: Ability to travel for occasional client meetings;

Apply now