Working in conjunction with account teams in Operational Excellence, the Manager engages with colleagues to support clients by helping deliver Operational Excellence services. They utilize interpersonal skills as a key point of contact internally with team members and externally with our clients.
• Performs data analytics and develops metrics
• Burgeoning subject matter expert
• Supports development of client governance materials
• Supports the extended team in the delivery of multifaceted, innovative consulting projects
• Supports senior members in identifying white space gaps to support client needs and drive new business
• Works independently to provide and/or oversee real-time, comprehensive support on Operational Excellence projects
• Provides guidance and internal peer review and mentoring, including process documentation, knowledge transfer, and training as needed
• May mentor or line manage 1–2 junior team members
• Champions Operational Excellence processes
• Functions as subject matter expert for one or more key processes
• Identifies inefficienc• ies and proposes solutions
• Drives innovation for best-in-class deliverables and service across Operational Excellence
Minimum and essential qualifications, experience, and technical expertise required to complete role:
• At least 3–5 years direct experience working with software tracking tools in a medical communication or publications agency, or equivalent experience in timeline and project management
• Familiarity with the pharmaceutical industry or medical communications industry and terminology
• Advanced project management skills, including developing and managing timelines, resourcing, SOW development, and budget
• Advanced knowledge of Microsoft Office, especially Outlook, Excel, and PowerPoint
• Experience with training others in one or more technology programs is a definite plus
Preferred:
• High-level understanding of the medical communications space, including compliance regulations
• Knowledge of Envision Pharma Group software tools or other tracking tools
Abilities and behaviors required for success in the role:
• Demonstrated commitment to providing excellent customer service
• A quick learner with exceptionally strong organizational and communication skills
• Advanced critical thinking and analytic skills; out-of-the-box problem-solving skills
• Effective time management skills balanced with meticulous attention to detail
• The ability to remain calm under pressure and to meet very short deadlines
• Proven ability to work professionally, effectively, and efficiently in a team environment with customers, management, and co-workers