; Operational Consulting - Manager, Business Process Resourcing - USA - Remote Vacancy - Envision Pharma Group

Manager, Business Process Resourcing

Operational Consulting

Position summary

Working in conjunction with account teams in Operational Excellence, the Manager engages with colleagues to support clients by helping deliver Operational Excellence services. They utilize interpersonal skills as a key point of contact internally with team members and externally with our clients.

Key responsibilities

• Provides comprehensive administrative support across all Envision Technology Solutions software tools (Datavision®, Clear®, Evidence Generation, Evidence Communication and Grants, etc.), ensuring effective execution of tasks
• Subject matter expert for user experience across iEnvision® solutions, supporting technology innovation (participation in internal and client testing workshops)
• Supports senior members in identifying white space gaps to support client needs and drive new business
• Works independently to provide and/or oversee real-time, comprehensive support on Operational Excellence projects
• Provides guidance and internal peer review and mentoring, including process documentation, knowledge transfer, and training as needed
• May mentor or line manage 1–2 junior team members
• Champions Operational Excellence processes
• Functions as subject matter expert for one or more key processes
• Identifies inefficiencies and proposes solutions
• Drives innovation for best-in-class deliverables and service across Operational Excellence

Skills and experience required

Minimum and essential qualifications, experience, and technical expertise required to complete role:

• At least 3–5 years direct experience working with software tracking tools in a medical communication or publications agency, or
equivalent experience in timeline and project management
• Familiarity with the pharmaceutical industry or medical communications industry and terminology
• Advanced project management skills, including developing and managing timelines, resourcing, SOW development, and budget
• Advanced knowledge of Microsoft Office, especially Outlook, Excel, and PowerPoint
• Experience with training others in one or more technology programs is a definite plus

Preferred:

• High-level understanding of the medical communications space, including compliance regulations
• Knowledge of Envision Pharma Group software tools or other tracking tools

Abilities and behaviors required for success in the role:

• Demonstrated commitment to providing excellent customer service
• A quick learner with exceptionally strong organizational and communication skills
• Advanced critical thinking and analytic skills; out-of-the-box problem-solving skills
• Effective time management skills balanced with meticulous attention to detail
• The ability to remain calm under pressure and to meet very short deadlines
• Proven ability to work professionally, effectively, and efficiently in a team environment with customers, management,
and co-workers

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