; 90TEN PR & Communications - Account Supervisor - 90TEN - PR Agency - USA - Remote Vacancy - Envision Pharma Group

Account Supervisor - 90TEN - PR Agency - All US Locations or Remote

90TEN PR & Communications

Are you a client focused communications professional with at least five years of experience looking for an exciting opportunity at a growing healthcare PR agency that offers great development opportunities? If so, we want to hear from you.

Position summary

Are you a client focused communications professional with at least five years of experience looking for an exciting opportunity at a growing healthcare PR agency that offers great development opportunities? If so, we want to hear from you.


About us

90TEN is one of the leading healthcare communications consultancies in Europe, and in 2020 was named Communications Consultancy of the Year at both the Communiqué Awards and Sabre EMEA Awards. In 2021, 90TEN expanded its operation to the US to work with new and existing biotech and big pharma clients. 90TEN is known for its proven and award-winning Feel-Think-Do™ behavioral science methodologies, which seek to understand the human emotions, thought processes and environmental factors that underpin each communication challenge we face. This process can be applied to every brief to deliver insightful, tailored and targeted communications that inspire meaningful and positive change. 90TEN’s behavioral science approach, healthcare focus, and collaborative and creative culture encourages people to be bold and scientific through strategy and execution.

90Ten is proud to be part of Envision Pharma Group, one of the world's largest medical communications agencies.

The opportunity

In this pivotal role as Account Supervisor, you will have the flexibility to work remotely, or be based out of one of our northeast offices in Philadelphia, Warren, New Jersey, or Fairfield, with the overall responsibility of ensuring client accounts are managed and serviced to the high standards our clients have become accustomed, ensuring the efficient implementation of client account work, activating the right team members at the right time while also ensuring that the account teams are resourced in the right way to deliver to forecast. Together with the Vice President and US Head, you will also be pivotal in identifying opportunities to organically grow existing accounts and support new business efforts.

Key responsibilities

The role
How you will make an impact as an Account Supervisor:

Client Service and Satisfaction

• Day-to-day client contact
• Have a full understanding of the 90TEN approach to client service and instill this within teams
• Excellent listening skills to understand client needs, flexing approach accordingly
• Lead client meetings and updates
• Ability to think strategically through proposal development and providing sound counsel
• Nose for news, what makes news, and how to pitch stories
• Ensure the team’s deliverables are executed to the highest standard
• Excellent verbal communication with clients
• Develop written material to the highest standard flexing writing style and tone according to audience and purpose for the communication
• Identify news and information of interest to the client and share suggestions on how it may affect the client’s business or approach to communications
• Ensure that evaluation metrics are set and monitored
• Contribute to client reviews with the Vice President and US Head
• Lead the development of client MOTs and actively implement the recommendations within them

Teamwork and Team Leadership

• Lead team meetings and share client and company information to keep the team informed and engaged
• Ensure there is a client account implementation plan in place and that the team is briefed and activated to deliver against this plan on time and on budget
• Help prioritize the team’s work to ensure completion of deliverables according to client requirements and deadlines
• Ensure quality control and provide constructive feedback to the team when necessary
• Maintain regular communication with junior team members, ensuring the team operates in the most effective and efficient way to meet client needs
• Identify and address team issues and work with the Vice President and US Head to resolve them in a timely manner
• Coach, mentor and motivate junior team members
• Regularly engage in dialogue with colleagues to ensure an accurate view and understanding of their workload
• Delegate projects and activities to stretch performance and capability
• Encourage team to complete all administration and reporting internally and in line with client requirements

Commercial Acumen

• Keep up to date with 90TEN’s behavioral science methodologies and apply them to client work
• Identify, build and maintain relationships with key stakeholders including influencers, suppliers, client contacts and journalists
• Continuously update and maintain knowledge of the market in which clients operate
• Keep up to date with industry innovations, trends and developments

Business Development

• Play an active role in new business pitches, leading on specific elements and attending pitches and credentials presentations
• Provide suggestions for opportunities to grow and expand account work organically
• Proactively contribute to the development and updating of case studies and credentials
• Encourage team to contribute to, and participate in, new business activity including research, brainstorms and presenting, as appropriate

Financial Management

• Create account budgets and agree them with clients
• Develop client account forecasts
• Lead on financial management of accounts tracking the team’s time against forecast, adjusting forecasts as appropriate
• Provide clients with regular financial updates on budget spend
• Address project scope creep by alerting clients if activities fall outside of scope and adjust budget as required
• Work with Vice President to ensure account profitability is maximized
• Ensure there is enough resource on client teams to deliver to client expectations and forecast
• Lead budget reconciliations
• Submit all timesheets and invoices in a punctual and accurate manner

Skills and experience required

Do you have what we're looking for?
Skills and expertise

• Demonstrable PR experience, preferably within a PR communications agency setting, including experience with pharma clients and an in-depth knowledge of the pharma/healthcare communications industry
• Ability to work and thrive in a complex, regulated environment with an understanding of the drug approval process
• Previous experience working with physicians, patients, advocacy groups and the media


Together, we turn vision into reality.

IN THIS TOGETHER

The rainbow, a worldwide symbol of solidarity amidst COVID-19, signals that we’re all #InThisTogether. This reflects our philosophy at Envision Pharma Group, where our people and values are integral to our success. Our values (Trust and respect, client centricity, continuous innovation and improvement, accountability, team spirit, people first) are the fundamental beliefs that are at the core of our culture. They guide our internal behaviours and approach, as well as our relationships with clients, suppliers and other external stakeholders.

Does this role seem like it’s for you? If you’re interested in joining our ENVISIONary business, we would love to hear from you!

Apply now