; Group operations - IT Service Desk Technician - Battersea - Battersea Vacancy - Envision Pharma Group

IT Service Desk Technician - Battersea

Group operations

Do you have excellent customer service skills and an aptitude for Information Technology (IT)? Are you looking to learn and develop your existing skills in a busy IT support role? If so, this could be the job you are looking for.

Position summary

Do you have excellent customer service skills and an aptitude for Information Technology (IT)? Are you looking to learn and develop your existing skills in a busy IT support role? If so, this could be the job you are looking for!

This position as IT Service Desk Technician, will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, as initial first point of contact for all technical incidents and requests relating to laptops, peripherals, mobile devices, office software, email, and IM/voice/video communications etc. As the first point of contact for technical support, the successful candidate will demonstrate strong communication and problem-solving skills and will be able to effectively manage their time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in IT support and service delivery.

This role offers a hybrid/remote working model for somebody within reach of Horsham or Battersea and the ability to travel.

Key responsibilities

The Role
How you will make an impact at Envision Pharma Group:

• Assist with laptop and mobile device setup, imaging, and installation as needed
• Install software applications and apply updates using current toolsets
• Ensure that incidents and requests logged on Service Desk Ticketing System are responded to quickly, professionally, and courteously, ensuring that calls are correctly prioritised and categorised or escalated as required
• Provide remote support across all sites globally
• Assist colleagues with administration, troubleshooting and security functions in all areas of IT and maintain Service Desk documentation
• Perform other IT-related duties as directed by the local IT Technician or IT Management team
• Set up and maintain user accounts and security groups
• Assist in delivering and supporting projects when required
• To participate in the shift pattern providing the required amount of cover to business users, and occasional out of hours work for tasks such as office moves and software upgrades to limit the impact on the business

Skills and experience required

Skills and experience required
Do you have what we’re looking for?

• Be able to demonstrate hands-on knowledge of Microsoft products – MS O365, Windows 10, Active directory, MS administration tools/portals
• Desirable but not essential knowledge of working with group policy, Mac OSX, Basic PowerShell scripting, MS Azure and Endpoint Manager
• Have IT-related qualifications at least to A-level or equivalent and previous experience in a desktop support role
• An ability to multitask and prioritise workload, while maintaining efficiency and quality of work
• Ability to build, test, deploy, troubleshoot, and solve problems relating to PC, laptop, printer, and mobile equipment
• Thrive in a busy environment with changing priorities and goals
• Current IT qualification, preferably Microsoft, or able to demonstrate the equivalent experience and knowledge; preferably CompTIA A+, Microsoft Certified IT Professional (MCITP) and ITIL Foundation
• Ability to train and educate new starters in the correct use of hardware and software

What is it like working for Envision Pharma Group?

Envision Pharma Group is committed to developing and supporting team members, enabling them to excel in their roles, and to maintaining a culture that encourages development, as well as recognising and rewarding achievements. We are a dynamic and rewarding company to work for, offering excellent benefits and a friendly, supportive, and vibrant work environment.

Join us and make your mark at Envision Pharma Group as we continue to grow our business.

About us

A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place.

An exciting time to join us. We are growing fast – in fact we grew by 25% in the past year and as part of our continued growth, we currently have an opportunity for a Microsoft 365 Solutions Specialist to join our amazing business and be part of a journey!

What’s in it for you?

• Excellent career growth and mentorship
• Learning and development opportunities, including our Envisionary Leadership program
• Flexible working arrangements that facilitate a strong work-life balance
• Competitive compensation package with annual performance and salary reviews
• Medical, dental, and vision coverage from your first day
• Share ownership program
• An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun!

Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy.

In this together

The rainbow, a worldwide symbol of solidarity amidst COVID-19, signals that we’re all #InThisTogether. This reflects our philosophy at Envision Pharma Group, where our people and values are integral to our success. Our values (Trust, Client Centricity, Continuous Innovation & Improvement, Accountability, Team Spirit, People First) are the fundamental beliefs that are at the core of our culture. They guide our internal behaviours and approach, as well as our relationships with clients, suppliers, and other external stakeholders.

Interested in joining our Envisionary business? If you have the experience highlighted above, we would love to hear from you!

Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.

Apply now