Technology Hotline – First Line Support
Do you have a background in customer service and an aptitude for technology? If so, this opportunity to join our growing technical solutions team and utilise your outstanding communication skills could be your perfect job!
We are looking for a proactive team player with experience in customer service to join our dynamic technology solutions team. Working in close partnership with the wider customer care team, you will provide support both internally and externally on a number of technical products. While prior experience of Envision Pharma Group’s products (Datavision, Visiontracker, Clear, Library and Medinfo) would be an advantage, full training will be provided, so this is not a prerequisite.
- Provide helpdesk support for internal and external clients across all of Envision’s software products.
- Assist clients during implementation, training, configuration, and maintenance of technology solutions.
- Manage issue resolution through Envision’s helpdesk ticket system.
- Effectively manage customer expectations.
- Develop supporting materials, including training content and software support documents.
- Deliver training for internal and external clients.
- Support the wider customer care team with ongoing projects.
Skills and experience required
- Exceptionally strong organisational and prioritisation skills.
- Ability to work well under pressure.
- Prior external client/customer interaction.
- Strong problem-resolution skills: problem diagnosis, data analysis, troubleshooting.
- Excellent interpersonal and communication skills, face-to-face, via email, and over the phone.
- An unwavering passion for technology.
- A team player.
STRICTLY NO AGENCIES